Q: How do you clean carpets?

A: Short answer: We pre-treat stains, pre-spray carpets, and using van-mount steam cleaning equipment, we flush and extract soil using the Rotovac extraction tool.

A: Long answer: The Power Clean technician will do a walk-through of your home with you to confirm quoted price, discuss with you any potential problem areas, and to answer any concerns you might have. 
We will pre-treat stains as needed with a solution of solvents, enzymes, and alkaline. This pre-spray will be at about a ph level of 9. The pre-spray emulsifies the oils in the carpets, the same principle as pre-soaking your dishes before washing them. 
Using our powerful van-mount steam cleaning system in conjunction with the Rotovac extraction tool, we will flush and extract with a mixture of water and cleaning solution heated up to 250 degrees. Two to four cleaning passes with the Rotovac are made over every bit of your carpet. Because the Rotovac has two heads that counter-rotate at 250 rpm, it flushes through and extracts out about four to seven times as much water, soil, and solution as does the conventional wand. The cleaning solution is flushed through the carpet fibers and down into the carpet base. 
With this and the extra drying pass we make, the carpet will be dry within two to eight hours in most cases. We clean along all the edges of the walls. When we are done, the carpets will be clean, smell fresh, and feel soft. In some cases, we might need to put a higher pH pre-spray on the carpets. If so, we will use a neutralizing agent to bring the pH of the carpet back close to neutral.

Q: Are the chemicals you use safe for pets and kids?

A: Absolutely. We only use products manufactured and approved for cleaning carpets. We always rinse the chemicals from the carpet during the cleaning process.

Q. How can urine pet stains & odors be eliminated?

A. The first step is always to blot up as much as the urine as possible. Using an appropriate chemical is very important -- only use chemicals made for urine odor and stain removal. Safeway and Fred Meyer carry a product called ‘Pets and Kids.’ Walmart has a product called ‘Odorcide.’ These chemicals work pretty well. Odorcide can be found in the section with plug-in air fresheners. ‘Nature’s Miracle’ is a good product, but you need to follow the directions exactly. If you have ever put down a disinfectant in that area, you can’t use an enzyme like ‘Nature’s Miracle.’ Whichever chemical you use, you need to saturate the carpet with the chemical. Follow directions! Cats tend to urinate repeatedly in the same area. The pad and floor underneath will have urine in them. Call us to get further information about this condition. We can instruct you how to deal with this.

Q. How do you treat ‘Koolaid’ or dye stains?

A. We use the heat transfer method. Using a special chemical, we transfer the red into a white towel by using a steam iron. We do charge extra for this process.
You can do this yourself by calling a carpet cleaning supply store and asking for red dye remover. You use the same process that we do. 

Q. How do you treat heavily-soiled traffic areas?

A. Our policy with traffic areas is to first discuss the situation with the customer. We pre-spray the area, rake in the pre-spray, allow proper dwell time for the pre-spray, and then clean the area very thoroughly. If the area does not clean up well, we will repeat this process. If you still are not happy, we will ask you to look at the area and if you desire, we will clean it one more time. This way you know that we have done all we could for this area.

Q: What is that dark line that runs along the walls in my home?

A: This is called soil infiltration, caused by minute dust in the air blowing through your home. This dust is flowing under the walls saturating the carpet from beneath. 

Q. How do you treat water damage?

A. If you have any flooding, you need to act immediately. The first step is to call us, no matter what time it is, and we will advise you on what needs to be done. There are different categories of water damage, depending on where the water came from. Sewage water is treated much differently from fresh water. The carpets and pad must be dry within 36 hours or there will be mildew or mold problems.  

The Water Claw is one of the tools we use to remove standing water. After calling us, the first step is getting the 
standing water out of the carpets and pad. 
Most of the time, the pad will need to be removed. We will treat the carpets ​​
to help keep them from developing mildew and to kill any bacteria in the carpets. Fans will be needed to dry the carpets as quickly as possible. When carpets are dry, pad will be installed and carpets re-laid. We will then thoroughly clean carpets.

Q. How do you remove water stains?

A. Water stains are usually easily eliminated by using an acidic solution. We clean the carpets then apply a 4 pH solution. In most cases, we will then rinse out this solution. There is an extra charge for large water stains.

Q. How long does it take to clean carpets?

A. It depends on the condition of your carpets, but as a general rule it takes a little over an hour to clean the first three areas. Each additional area takes about 15 minutes. Our high-tech equipment and chemicals help us clean quickly and thoroughly.

Q: How long does it take for the carpets to dry?

A. This depends on many factors: how thick the carpet is, how soiled it is, airflow in the home, and humidity. In most cases, carpets will be dry in two to eight hours.

Q. Do you move furniture?

A. We move big couches, chairs and dining room tables from side to side. We do not move beds, dressers, china cabinets, entertainment centers, or these types of items. We ask you get all smaller items off of areas to be cleaned.
We could move some of these big items, but we would need to charge more money. We charge moderate prices and believe in cleaning only the areas that need to be cleaned. If you need to have large items moved, you will need to discuss this with us when you call us.

Q. Do you clean area rugs?

A. Lightly-soiled area rugs without odor problems can be cleaned in your home. We charge between $15 and $30 for each area rug. Heavily-soiled area rugs, or rugs with odor problems, should be brought to our shop. We will discuss prices on these rugs.

Q. How do you treat natural fiber carpets, rugs & upholstery?
A. Wool and cotton are treated much differently than synthetic fibers. We use neutral cleaning solutions. We have to be careful not to cause a condition called cellulose browning. This is caused by cleaning a natural fiber with a solution with too high a pH level or if the fibers remain wet for too long. After we clean with neutral cleaners, we dry the fibers as quickly as we can.

Common Mistakes People Make

Infrequent vacuuming: Depending on your environment, carpets should be vacuumed every one to three days, and at least once per week in all rooms. This eliminates the problems of soil saturation in traffic areas, and controls dust and dust mites. One of the problems caused by people not vacuuming often enough is small sand particles damaging the roots of the carpet fibers in heavy traffic areas, causing them to wear out much faster than the rest of the carpet. 

Using improper chemicals to spot clean carpets: Use only products made for cleaning carpets, and follow the directions. On occasion we are faced with a stain that normally we can remove easily but we find our customer has set the stain by using the improper product. If you have a stain problem, call us and we will help you determine the proper product to use, free of charge.

Carpet Care Tips

Vacuum frequently! Use a beater-bar type of vacuum with a hepa filter. We recommend the Oreck Hepa vacuum cleaner. Always vacuum edges along the walls. 

Always use proper spotting products. 

Always treat urine spots with proper chemicals, after immediately removing as much urine as possible. 

Bathe your dog on a regular basis. Put a small rug at the entrance to the house or where the dog comes and goes.

Mop your kitchen floor often.

Always replace the carpet pad when replacing carpets. The better quality the pad, the longer your carpets will last. Stains and odors in the old pad can transfer into new carpets. 

It is generally recommended to clean your carpets at least once per year. Carpets should be cleaned according to your situation. If you have dirt and soil outside the home, and kids and pets inside, carpet cleaning every six months is a good idea. If you home is low traffic with no dust problem and you vacuum well, then you can wait two or even three years between carpet cleanings. Be aware, however, that for most carpets the warranty for the stain guard protection states that the carpet must be cleaned once per year by professional steam cleaning for the warranty to remain valid.

How to treat stains

There is no one product that will effectively clean all stains. However, with just a few solutions you should be able to take care of most of the spots you come across.

There are basically five types of stain removers. 

Most commonly used are alkaline spot removers. This, in its basic form, is soap. Alkaline removes most of the stains we run across. Something to be careful of with alkaline spotter is to not use too much and end up leaving residue in the carpet. It is important to rinse the alkaline out after cleaning. Using an acidic solution like vinegar to neutralize the ph and to remove the residue is a good way to rinse out the alkaline. It is important to note that most carpet warranties for the factory applied fiber protection states: Solutions with a ph of over 10 should not be used on carpets as it may void the warranty. A ph of 8.5 to 9 is usually sufficient to remove stains. 

Another type of spot remover are acidic spotters. Acidic spot removers work on spots that are alkaline in nature. These include coffee, tea, water spots, ice melt, old urine, and rust. The best at-home acidic cleaner is vinegar. Unlike alkaline spotters, you do not need to rinse acidic cleaners from your carpets, as long as the ph is 4 or above.

The best type of spotter for organic stains are enzyme spotters. Spotters available in local stores would be ones such as 'Natures Miracle.'

The neutral spotter is a spotter you can use for most spots, and used correctly, should not need to be rinsed out. I would recommend in order to buy a good neutral spotter, you call Warren and Son at 563-4980. I don’t trust so called neutral spotters you buy at regular stores.

The best bet to remove petroleum based spots, such as tar and grease, would be to use a volatile solvent. Fred Meyer carries the aerosol 'Oops.' The volatile solvent evaporates quickly and does not need to be rinsed out. Be careful of the fumes and try to keep solvents away from backing of the carpet.

If you have any questions about getting any stain out of your carpet, please call us first so we can help you make the best choice about what to use. When using any chemical or solution on your carpet, always pre-test a small area of your carpet first. It is best to wait for 24 hours before proceeding. Always wear appropriate safety equipment when working with chemicals.

                                                        For expert and professional carpet cleaning in

  Anchorage and Eagle River Alaska call Power Clean.