Test questions for Power Clean technicians

1. If you have a job at 8:00, what time should you be at the office? Ch 1 p.1
2. What do you need to do at the beginning of your day when you arrive at the office? Ch 1 p.1
3. What is the process you do at the end of your day? Ch 1 p.1
4. What do you do if you can’t find the address? Ch 1 p.1
5. If you are running late to a job, at what point do you call ahead to your next job? Ch 1 p.1
6. What are the steps you take when you first arrive at a customer’s home? Ch 1 p.1
7. What do you say to the customer if they have traffic areas? Ch.7 p. 1
8. Urine spots? Chapter 2
A. What is the difference between Dogs and cats. page 1 
B. What is our process? page 1
C. What are the options? page 1
D. Is there a guarantee? Page 2
E. What causes the smell? page 1
F. How do we stop the smell? Chapter 2 page 1
G. What causes the stain? page 1
H. How do we get rid of the stain? page 1
I. What are the situations where it may be impossible to remove stains? Page 2
J. What are the situations where it is impossible to remove the odor? Page 2
k. What is the process in using the blacklight? Page 3
L. What if we do the blacklight one day and don’t do the treatment until a later date? Page 3
m. How much do we charge for urine work? How much for 15 minutes? page 1
N. What do you do if the place is so bad it will not clean up? Page 3
O. What do you tell the customer after you do the urine work? Page 4
P. What is the process if you have to replace padding? page 1
Q. What do we charge for the urine remediation solutions and materials we use?
R. What is the ph level of the different solutions we use for urine work and why? Page 3 

9. How do you explain and treat Water damage area? Ch.6 p. 1

10. How do you treat water stains? ch 6 p. 3

11. How do you explain and treat Bleach spots? Ch.11 p.1

12. How do you explain and what is the process for Deep penetrating spills? Ch.5 p.3 

13. How do you explain our policy for a large number of stains? Ch.7 p. 1

14. How do you explain and use the blacklight? Ch.2 p. 3

15. How do you explain and use the waterclaw? Ch.7 p. 1

16. How do you explain the upholstery tool? Ch. 17 p. 2

17. How do you explain how the rotovac works? Ch. 9 p.1

18. How do you explain and do the encapsulation process? Ch. 5 p. 1
  What is Encapsulation method commercial carpets? Ch 5 p. 2

19. How do you explain mold and mildew? Ch.10 p.2

20. What is cellulose browning and how do you remove it?

21. How do you explain the difference in cleaning natural fibers and synthetic fibers. ch.16

22. Why is ph level important in working with natural fibers? ch.16

23. Why is drying the fibers quickly important with natural fibers?ch.16 

23. What is the process of removing stains? Ch. 4 p. 1

24. What is and how do you explain soil infiltration? How do we treat it? Ch 4 p. 2

25. What solution and process do you use on Koolaid dye spots? Ch.4 p. 3

26. What solution and process do you use on gum? Why that solution? Ch 4 p. 4

27. What solution and process do you use on blood? Why that solution? Ch 4 p.5

28. What solution and process do you use on ice melt stains? Why that solution? Ch. 4 p. 6

29. What solution and process do you use on coffee and tea? Why that solution? Ch4 p7

30. What solution and process do you use on ink? Why that solution? Ch. 4 p. 8

40. What solution and process do you use on rust? Why that solution? Ch 4 p. 9

41. What solution and process do you use on vomit? Why that solution? Ch 4 p.10

42. What solution and process do you use on wine? Why that solution? Ch 4 p.11

43. What solution and process do you use on shoe polish? Why that solution? Ch 4 p.12

44. What solution and process do you use on tar? Why that solution? Ch 4 p.13

45. What solution and process do you use on oil? Why that solution? Ch 4 p.14

46. What solution and process do you use on juice? Why that solution? Ch 4 p.15

47. What solution and process do you use on jam or jelly? Why that solution? Ch 4 p.16

48. What solution and process do you use on mustard? Why that solution? Ch 4 p.17
49. What solution and process do you use on paint? Why that solution? Ch 4 p.18

50. What process do you use on burn marks? Ch 4 p.19

51. What solution and process do you use on wax? Why that solution? Ch 4 p.20

52. What solution and process do you use on makeup? Why that solution? Ch 4 p.21

53. How do you get residue out of carpets? Ch 4 p.22

54. Explain the ph scale. Why is it important? Ch.14 p. 1

55. What are bleaching agents? Name the two types and what they clean. What is the process in using them? Chap. 6 p.1

56. How do you ID different fibers? Chap. 3 page 1

57. What are the characters of olefin and how do you clean it? ch 13& ch 3 p.3

58. What are the characters of nylon and how do you clean it? Ch 3 p. 3

59. What are the characters of polyester and how do you clean it? Ch 3 p. 3

60. What are the characters of wool and how do you clean it? Ch 3 p. 3

61. Explain the upholstery cleaning process. Chap. 17, 16, 17 p.2

62. What is apparent soiling? Chapter 18 p. 1

63. What is pile reversal or also called watermarking? Ch. 19 p. 1

64. What are the different processes to remove odor? Ch. 20 p.1

65. What precautions do we need to take when it is very cold outside? Ch.8 p. 1

66. What is our policy and how do we clean area rugs? Ch. 21 p.1

67. What are some of the health concerns we find in carpets? ch 12 p. 2

68. How do you treat microfiber fibers? Ch. 3 p.4

69. What do you say when people say carpets are unhealthy? Ch. 12 p.1

70. How long does it take to dry? Ch 10 p. 1,2

This is the test that all Power Clean technicians  need to pass

Once a technician knows the answers to these questions he/she is able to handle pretty much any carpet cleaning situation that might come up.